Terms & Condition

These Terms and Conditions govern the use of services provided by 13 Wheelchair Maxi Taxi. By booking or using our transport services, you agree to follow these terms. Our goal is to deliver safe, reliable, and accessible transport while ensuring clear expectations for all passengers.

Booking Policy

All bookings must be made with accurate details to ensure smooth service. This includes pickup location, destination, time, and any special mobility requirements. Advance bookings are recommended, especially for medical or scheduled trips.
• Provide correct contact details for confirmation and updates
• Inform us about wheelchair type or additional assistance needs
• Notify changes or cancellations as early as possible

Service Availability

We aim to provide 24/7 service, but availability may vary depending on demand, location, and scheduling. While we do our best to meet all bookings, delays may occur due to traffic, weather, or unforeseen circumstances. We appreciate your understanding in such situations.

Passenger Responsibilities

Passengers are expected to cooperate with drivers and follow safety guidelines during travel. This helps ensure a safe and comfortable journey for everyone.
• Be ready at the pickup location on time
• Follow driver instructions for safe boarding and exiting
• Ensure proper behavior and respect during the journey

Wheelchair Accessibility

Our vehicles are equipped with ramps and secure restraints to support safe wheelchair travel. However, it is important that passengers provide accurate information regarding their mobility needs to ensure appropriate vehicle allocation. We prioritize comfort, safety, and proper assistance at all times.

Payment Terms

Payment must be made as agreed during booking. We accept various payment methods for convenience, including card and approved digital options. Pricing may vary depending on distance, time, and service type.
• Fares are communicated before or during booking
• Additional charges may apply for waiting time or extended routes
• Payment is required upon completion unless pre-arranged

Cancellations & Changes

We understand that plans may change. Customers can cancel or modify bookings with prior notice. Late cancellations may impact service scheduling and availability. We encourage timely communication to avoid inconvenience.

Safety & Liability

We are committed to maintaining high safety standards for all passengers. While we take every precaution, we are not liable for delays or issues caused by external factors such as traffic conditions or emergencies. Personal belongings remain the responsibility of passengers.

Privacy Policy

We respect your privacy and only collect necessary information to provide our services. Your personal details are handled securely and are not shared without consent, except when required for service operations.

Updates to Terms

13 Wheelchair Maxi Taxi reserves the right to update these Terms and Conditions when necessary. Continued use of our services indicates acceptance of any changes made.

Contact Information

For any questions or concerns regarding these terms, please contact our support team. We are always available to assist and ensure a smooth, reliable transport experience.