Privacy & Policy
At 13 Wheelchair Maxi Taxi, we are committed to protecting your privacy and handling your personal information with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, book our services, or communicate with our team. By using our services, you agree to the practices outlined in this policy.
Information We Collect
We collect only the information necessary to provide safe, reliable, and accessible transport services. Information may be collected directly from you during bookings, inquiries, or service use.
We may collect:
- Full name and contact details such as phone number and email address
- Pickup and drop-off locations, travel schedules, and trip preferences
- Accessibility requirements to ensure proper wheelchair support and assistance
- Payment-related details through secure third-party payment providers
- Basic technical data such as IP address, device type, and browser information
How We Use Your Information
Your information is used to deliver a smooth, safe, and personalized transport experience. We ensure that all data is used only for legitimate service-related purposes.
We use your information to:
- Confirm and manage bookings and transport arrangements
- Provide timely updates regarding your ride or service status
- Ensure accessibility needs are properly met during travel
- Improve our services, website performance, and customer experience
- Respond to inquiries, feedback, or support requests
Information Sharing
We respect your privacy and do not sell or rent your personal information. Your data is shared only when necessary to provide our services or comply with legal requirements.
We may share information with:
- Trusted drivers and staff to deliver your booked transport service
- Secure payment processors for transaction handling
- Regulatory authorities if required by law or legal obligations
Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Our systems are designed to maintain data security and confidentiality at all times.
Security measures include:
- Secure data storage systems and restricted access controls
- Regular monitoring to prevent unauthorized access
- Safe handling of sensitive information by trained staff
Data Retention
We retain your personal information only for as long as necessary to provide services, maintain records, and meet legal or regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.
Your Rights
You have the right to access, update, or request deletion of your personal information. We are committed to respecting your privacy rights and providing you with control over your data.
You may:
- Request access to the information we hold about you
- Ask for corrections if your details are inaccurate
- Request deletion of your personal data where applicable
- Opt out of promotional communications at any time
Cookies and Website Usage
Our website may use cookies to enhance user experience and improve functionality. Cookies help us understand how visitors interact with our site and allow us to optimize performance.
You can manage or disable cookies through your browser settings if preferred.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage users to review their privacy policies.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and continued use of our services indicates your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact 13 Wheelchair Maxi Taxi. Our team is always available to assist you and ensure your privacy is protected.